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Help - your guide for Golfnet
We answer the most frequently asked questions about the new website and provide assistance on what you need to do to access your handicap sheet
27 April 2015
How do I access my handicap?
If you have not registered your details on the new Golfnet site you will have to do this first.
To do this, go to
You will need
Your current GUI/ILGU member number, located on the back of your member card
Your current PIN, also located on the back of your member card
Your email address, which is entered twice to make sure we get it right
When you enter these, click on ‘Send Verification Email’. Within a few minutes an email will be sent to the address provided above with further instructions on how to create a password and get started.
If you have already registered on the new site and set up a new password, go directly to
and click ‘Login’ on the top right side of the screen.
Is there a User Guide?
First time login help:
Member - first time login.pdf
Full user guide for Club Members:
Member Help Guide - Full Version.pdf
I can’t find my member card – what should I do?
Please notify your club that it is lost so they can order you a new one. When you get it you can complete registration.
I get an error message when I click on ‘Send Verification Email’ – what’s wrong?
In most cases your member number and PIN do not match or the PIN has expired. You need to use the PIN from the most recent membership card issued.
The correct card is a joint GUI & ILGU card with AIG branding on it.
If your card does not have the AIG branding then you need to get your club to order a new card for you.
You may also get an error saying your member number has not been found. In this case please contact your club as you may have been deactivated in error.
Will the password I had on the old Golfnet site work?
Your old password will not allow you to login. We upgraded the security of passwords so we require all users to choose new, more secure passwords.
I haven’t got an email from Golfnet – what’s wrong?
You should check your Spam / Junk mail folders to see if the email has been filtered there.
There have been instances where emails sent to certain domains like Hotmail have not arrived. We have no control over this and in these instances we can see the emails leaving our servers. If this happens, we suggest you try an alternative email address.
I used my email address to setup another account (wife, sister, brother, husband) and now I can’t register my own account – what do I do?
Golfnet now requires each user to have an email address registered that is unique to that account. It ensures we can reset passwords to the correct user and improves overall security. You will need to use an alternative email address.
I can’t click on the link you sent me – what’s wrong?
Some email providers prevent you from clicking directly on links in emails. In these cases you need to copy and paste the link into your browser.
If you don’t know how to copy and paste, please watch the video below.
The link we send you expires after 24 hours. If the email is older than this please start the registration process again. Clicking on an old link will not allow you to complete registration and you will get an error message.
HOW TO COPY AND PASTE VIDEO - CLICK HERE
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